Frequently Asked Questions

Where does my meat come from?

Your meat comes from families, farms, and ranches of America. We focus on providing you the freshest and most nutrient-rich meat possible.

Shipping and delivery

My meat was shipped from a different location than I was expecting, why is that?

Shipping Meat all over the United States is a huge undertaking! Because of the perishable nature of our products, we commit to shipping your box to you within 2-3 business days and in great condition. We have had to transfer your meat to a central shipping freezer so that we can reach all 50 states in a timely manner and keep this commitment. Rest assured, it's still our meat!

What is meat aging and is the meat I buy aged?

Our meat is a mixture of dry and wet aged. This helps the meat have a more rich flavor, tenderness, and overall better eating experience.

When will my order arrive?

Your meat will arrive within 1 to 3 days of shipping. If you place an order Thursday-Sunday, the order will be shipped the next Monday, to ensure that it doesn't get "stuck" over the weekend. Please be mindful of major holidays and the impact that may have on major shipping carriers–we anticipate one to two days extra if the order is placed on or just before a major holiday.

How is my meat processed and handled?

We are committed to bringing you and your family meat that is safely handled. Our meat is minimally processed to preserve the marbling, flavor, and tenderness you come to expect from us. All meat is cut and packaged under USDA inspection to ensure each cut of meat is safe. Food safety is of utmost importance to us.

How is my meat packaged?

We take great care to package your meat in a temperature controlled environment. Your meat will be vacuumed sealed for freshness, flavor, and longevity. Then we will put your cuts into boxes (sleeves). Once the cuts are in their sleeves, the sleeves will be added to a bigger shipping box and will have dry ice put into the box. This box will then be sealed up and shipped to you!

How long can my meat box be outside when delivered to my house?

Sufficient dry ice has been added to each box to account for outside temperature and days in transit to your home. As soon as it arrives at your home, please immediately place it into your freezer to keep the meat cold until ready to eat.

How do I store my meat?

We recommend having a freezer chest or upright freezer to store your meat. Depending on the poundage you purchased, you will need more space to freeze the meat until you're ready to consume it. Meat will last in the freezer up to one year. You can also put your meat directly into the refrigerator and consume it within 2-3 days.

How do I safely handle my meat?

When your meat arrives at your house, you should put it into your freezer immediately. When you are ready to cook your meat, we suggest putting it in your refrigerator to defrost slowly and at safe temperatures.

Do I have to be at home to receive an order?

You do not have to be home to receive an order. The carrier will simply leave it on your porch or doorstep. We do, however, suggest bringing it indoors and placing it inside your freezer as quickly as possible. Please do not leave meat out doors, especially in hot temperatures.

How long is my meat good for?

When frozen, your meat will be good for one year from purchase date. When raw/fresh, your meat will be good for 2-3 days (as long as it has been refrigerated below 44 degrees Fahrenheit).

How do I obtain a refund?

-Because of the nature of our meat products, we cannot accept returns or issue refunds.

-In the rare and unexpected event that there is a problem with the quality of your meat product, we will ask you to send pictures of the packaging and meat so we can verify problems and solve them on our packaging and distribution end. Please contact us and we will discuss how to help you if this takes place.

What do I do if I need to cancel my order?

Due to the perishable nature of meat products, once an order is placed, we cannot cancel the order. Each order is sent directly to shipping and fulfilled within hours/days so there is no way to catch or stop an order once it has been placed. Please make sure you are committed before purchasing.